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Technical support

This is a web-based support tool. If you need help, you can fill in an html form to submit your support request. After the completion of the form you will receive a ticket with a unique ID. This ID is used to track the case. Protecta’ support staff immediately receives an alert about the new ticket and will strive to answer as soon as possible.

The email address beginning with support@.... is no longer in use. Please use this support tool in the future.

The new system has the following advantages:

  • Easy-to-track support activity
  • Conversations displayed in the form of threads. No more emails with embedded replies
  • Particularly relevant questions and answers are accessible in our knowledge base

The support tool can be accessed by clicking here.

Below you can find the "Returned product form" document. Please fill it out and send it back to the email address when you return a product to us!

Returned product form

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